Terms and Conditions
Please read our Terms and Conditions along with travel information carefully which apply in all holidays featured on our website, these terms and conditions also apply whether you are booking online, Telephone, view data, or booked via an agent on our behalf. This is contract between you and Athanas Holidays Limited-1st Floor, 2 Woodberry Grove, North Finchley London N12 0DR. This contract comes into effect when we issue you a confirmation invoice, and you must be 18 years of age or over to make a Booking with us, if you are also booking for other parties such as Family or Friends its also your responsibility to inform them about our terms and conditions on this website and our brochures.
A) - IMPORTANT NOTICE: YOUR BOOKING IS ATOL PROTECTED. when booking your holidays with us WE are a member of ATOL”10187” (The Civil Aviation Authority). Which means, you can book your Holiday with confidence and in the unlikely event of our insolvency before or during your holiday, any money you have paid to us is fully secured under ATOL, financial protection scheme and that means if you are overseas and left stranded full arrangements will be made to repatriate you back home. The ATOL charge fee of £2.50 per person, which will be added to your holiday cost and shown on your confirmation invoice. For more information about Atol protection information you can visit http://www.caa.co.uk/default.aspx?catid=27.
B) - Booking your Holidays All bookings are done on a request basis and are subject to availability at the time of booking. All bookings are done through our reservations department or when you make a booking ,and through travel agents who act on our behalf they will hold payments on our behalf the travel agent must issue you with an ATOL receipt or confirmation invoice, Once you select your chosen holiday package, you will need to pay a minimum non-refundable deposit of £150,per person including children over the age of 2 years old, plus non-refundable plus £2.50 Atol fee per person. and all the applicable insurances must be paid for at the time for booking,please see section "W" for travel Insurance, or you must give us of details of your travel insurer for the entire holiday . For holidays, which include a scheduled or low cost flight, full payment of a published fare are required as well as the minimum deposit at the time of booking. Full payment of the holiday will be required if booking less than (77days) 11 weeks before departure. For weddings arrangements , an additional £100 per person deposit is payable at time of booking plus other costs we will advise you at the time of booking. If the holiday is available we will confirm the booking to you. Once the holiday is confirmed and your deposit or full payment has been received, we will send you a confirmation invoice giving the holiday details and the amount outstanding which should be paid 11 weeks before travel. The contract between us comes into effect once the Confirmation invoice has been issued. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information, which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. If we do not receive all payments in full and on time we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges will apply please see section (11) below for cancellation charges.
How to pay for your Booking
We accept all Credit and Debit Card payments .please note for all Card payments you will be charged an additional 3% “ Bank transaction fee” which will be automatically added to your Booking when you pay by card. Or you can pay by cheque , please make your cheque payable to Athanas Holidays Ltd and send to Athanas Holidays 1st Floor, 2 Woodberry Grove, North Finchley, London N12 0D. Please note your Booking will not be confirmed until we have received your cheque and if there are any changes on the price which we have quoted originally before you have sent your cheque we will notify you immediately , For all other type of banks transfers please call our reservation team on 0800 0988 763 for more information.
C) Erros may occur in your Booking Please If we become aware of errors We reserve the right to correct errors in both advertised and confirmed prices, We will do as soon as we become aware of the errors, incase of any mistake may have been done by us or our suppliers, please note changes and errors occasionally occur, you must however check the price of your chosen holiday at the time of booking. Please contact our reservation team by calling on 0800 0988 763 or email reservation@athanasholidays.com.
D) YOUR Holidays Cntract : This contract will come into affect after we have confirmed your holiday and issued your invoice. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with under the ATOL PROTACTION Scheme (as mentioned section (A) above) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland, Northern Ireland or the Irish Republic. In this case, proceedings may be brought in the Courts of your home country. If proceedings are brought in Scotland, Northern Ireland or the Irish Republic, you may choose to have your contract governed by the law of the above Country, otherwise English law will govern your contract in all cases.
E) The Price of your Booking: The prices shown on your Confirmation/Invoice are based on the cost per person for the holiday as booked. The basic ‘from prices’ shown in the website include local taxes and all airport security, fuel, currency and VAT charges. All prices quoted are based on the following exchange rates as calculated on the 1 February 2010, £1 = 1.38 Euros. However we reserve the right to change our holiday prices at any time prior to accepting your booking and you will be advised of the current price at the time of booking. For departures from the UK ONLY please note that should the UK Government or other regulatory body introduce a levy for increased financial protection against financial failure during the validity of this brochure we reserve the right to pass on the cost of such levy outside the terms of the price we Guarantee . However with the exclusion of the above levy we Guarantee that the price of your holiday will not be subject to any surcharge once we have issued our conformation invoice. If that is the case we will ask you to pay the cost.
F) SPECIAL REQUSESTS, MEDICAL PROBLEMS, DISABILITIES. If you have any special requests such as dietary or room requirements please let us know at the time of Booking in writing, which we will pass your request to the relevant supplier but we cannot offer any guarantee that they will be met, even if it is noted on your confirmation invoice and does not form part of our contract booking terms with you, however unless specifically confirmed in writing if you are disabled or have any medical condition which may affect your holiday, PLEASE also note that you must have the adequate Travel Insurance while away from home.
(Medical, Health, Disability Insurance). Notice: please note : you must check with your Doctor before planning your Holiday.please also be advise that we are not liable for your health condition while you away from home. Please note if you have Medical needs, before making your booking you must inform us in writing to our Reservations Department, Athanas Holidays Ltd 1st Floor, 2 Woodberry Grove, North Finchley, London N12 0DR or call us 0800 0988 763 and speak to our reservations team who will be able to recommend the most suitable holiday resort and accommodation according to your requirements needs and mobility. However provided all the above information and requirements we have stated as above we need to receive advance notification at the time of booking to provide you better service.
G) If we Cancel your booking: please note we reserve the right to cancel your Booking, if you don’t pay your full balance of your booking on time (full payment 11 weeks before Departure). Or if you don’t provide us with your insurance details before your departure date we may cancel your booking, we strongly recommend you to have the appropriate travel insurance especially if you have medical conditions or special needs as mentioned in section (F) above.
H) If we change your booking: Please note we start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors on the website and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always do our best to avoid changes and cancellations, we must reserve the right to do so. Where we are forced to do so as a result of circumstances outside our control. We will not cancel after this date for any other reason. Most changes are minor. Occasionally, if we have to make a "significant change". "Significant changes" include those for which compensation is paid as set out below on section (I) compensation below. If we have to make significant changes we will let you know before (77days /11weeks before you departure) change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options (A) (for significant changes) accepting the changed arrangements, OR (B) purchasing an alternative holiday from us, of a similar standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or (C) canceling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us. Please note, the above options are not available where any change made is a minor one. If we have to make a significant change or cancel (11 weeks) or less before departure, we will pay you the compensation set out below subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. If that is the case we cannot except any liability to compensate you.
I) COMPENSATION WiLL BE PAYING TO YOU ONLY SUJECT TO SIGNIFICIANT CHANGES IF WE MADE TO YOUR HOLDAY AS STATES ON THE ABOVE: SECTION CLASS (A)-(B)
| COMPENSATION | PER PERSON | PER PERSON |
| MORE THAN 77 DAYS | NIL | NIL |
| CLASS -A | CLASS -B | |
| 76 -46 DAYS | £10 | £5 |
| 45-29 DAYS | £15 | £7 |
| 28-11 DAYS | 18 | £12 |
| 10-less DAYS | £20 | £15 |
Please note the Compensation is base per person on the booking only but (excluding infants)
Changes to confirmed Booking accommodation
1- Change to accommodation on the same, similar or higher brochure rating in the same resort and same area, please note if that is the case we will make only one change – (NIL) 2-changes to the accommodation of a lower brochure rating or in a different resort area –(A)
IF WE MAKE Changes to your flights The following Class-A-B- are Subject to all below changes we pay you as stats ON the above section (i) Compensation. 3- changes your UK airport to one, which is more inconvenient for you (except as below)-(A) 4- change the length of your holiday (Nights in your accommodation)-(A) 5- change the day you leave the UK- (A) 6- changes a day flight to a night flight on same following night- (A) Night flights are flights which leave the UK between 10pm and 6am or which land home between midnight and 6am. We will only pay compensation if a day flight becomes a night flight and the departure or return time has changed by more than three hours. 7- change the time of your departure or return flight by more than 12 hours- (B) The compensation on this section does not apply to tours or cruises if arranged by us
J) Force Majeure This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, public demonstration, fire adverse weather condition or other unforeseen circumstances that may amount force Majeure.
Flights time and Airport may changes Occasionally ,however we will let you know as soon as we become aware of any changes, A change of airport within the London airport area (Heathrow, Gatwick, Luton or Stansted or city airport) are come as a significant change. In all cases, our liability for significant changes and cancellations is limited to offering you the above-mentioned options and, where applicable, compensation payments. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation is payable for minor changes or where we make a significant change or cancel more than (8 weeks) before departure. Please note also to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. Which means that will be out of our control and we cannot pay you any compensation. Please note a night flight which may change from befor midnight to after midnight or changes may be made from after midnight 24:00 to the day before dose not represent a change of the day .
8. OUR LIABILITY : we do our best to make sure that all services we have agreed in arrangement for holidays that we provide for you as part of our contract with you are arranged, performed or provided with reasonable care and experienced skills. This means, subject to these conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in arranging, performing or providing, as applicable, the contracted service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim. We will only be responsible for what our employees, agents and suppliers do or do not do if they were at time acting in the course of their employment (for our employees) or carrying out work we had asked them to do (for agents and suppliers) however our compensation shall be limited to a maximum of the total cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to, A, The contractual term of the companies that provide the transportation for you travel arrangements. These terms are incorporated into this contract, and, B, Any relevant international convention, for example the Montreal convention in respect of travel by air, the Athens convention in respect of travel by sea. The Berne convention in respect of travel by rail and the Paris convention in respect of the provision of accommodation, which limit the amount of compensation that you, can claim for the death, injury. Delay to passengers and loss, damage and delay to luggage .we are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. However Under EU law you have right in some circumstances to refund and/or compensation from your airline in cases of denied boarding. Cancellation or delay to flights. Full details of these rights will be publicized at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. YOU right to a refund and/or compensation from us is set out in section (M) if any payment to you are due from us, any payment made to you by the airline will be deducted from that amount .if your airline dose not comply with these rules you should complain to the Air Transport Users, Council at Air Transport Users Council
CAA House
45-59 Kingsway
London
WC2B 6TE, or call on 020 7240 6061 www.auc.org.uk.
Important Notice: We will not be responsible for any injury, illness, death, loss such as loss of enjoyment or any other loss of any description damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following. (a) The act(s) or omission(s) of the person(s) affected or any member(s) of their party, or (b) The act(s) or omission(s) of a third party not connected with the provision of your holiday which we could have predicted or avoided, or (c) Force majeure as defined in section (J) above.
In addition, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked your holiday or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.
Please note, we cannot accept responsibility for any services, which do not form part of our contract. This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to provide for you where we do not advertise the services or facilities and we have not agreed to arrange them.
K) If you book a flight only, you have not purchased a package even if you later book other services. Not all of these conditions will apply to your booking, as indicated. You will have a contract with us for your confirmed flight(s) which will be protected by our ATOL member ship scheme but our obligations under that contract are limited to reserving your flight with your confirmed airline (or a substitute) and providing you with a ticket or equivalent means of accessing your flight. We are not a carrier, do not enter into a contract for carriage with you and have no liability for the flight itself or for the acts / omissions of the airline or any of its employees, agents, suppliers or sub-contractors. If, however, we are found liable for the flight itself or for the airline or any of its employees, agents, suppliers or sub-contractors, will apply. Other conditions may apply to your booking particularly depending on the type of flight ticket you purchase – please enquire at the time of booking. The airline’s conditions of carriage will apply to your booking.
L) The promises we make to you about the services we have agreed to provide, perform or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. (See further ‘Safety Standards’, on section 14 below.
M) The promises we make to you about the services we have agreed to provide, perform or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. (See further ‘Safety Standards’ section 12 below.
N) We limit the maximum amount we may have to pay you for any and all claims or parts of claims, which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned* or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis at maximum we pay you is £500.00 “five hundred pounds” per person affected unless a lower limitation applies. (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where must part of your holiday has gone wrong and you have not received the benefit you have paid for the holiday package that “Athanas Holidays” arranged for you.
Excursions: Excursions or other tour that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us .for any excursion or other tour that you book. Your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
DEVELOPMENT on RESORT: Construction work can create some inconvenience and noise at certain times. We have no control over building developments arising from a resort’s growth in popularity. However, if we learn of specific works close to accommodation featured in this website which is likely to materially affect the enjoyment of your holiday, then we will do our best to contact you if there is time before your Departure, and will supply all such information by post to you
9. if you change your Booking: If you need to amend your holiday details after booking, there will be an administration fee of £50 per person, all amendments are subject to availability, providing the amendment is requested more than ( 77 days) prior to departure. Where amendments can be made, in addition to the administration fee, you must also pay any costs or charges incurred by us and/or incurred or imposed by any of our suppliers. Amendments within (77 days) of travel will be considered a cancellation and the cancellation charges shown in section (11) below, will apply. If any member of your party is prevented from traveling, that person may transfer their place to someone else (introduced by you) providing we are notified not less than four weeks before departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of £30 per person must be paid before the transfer can be effected. For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight. You may be able to make a claim if have adequate insurance when you make changes to your confirmed flights .
Please NOTE: No amendments will be effected unless the person who originally made the booking confirms details to us in writing. Flight tickets, once issued cannot be amended.
10. Canceling your Booking: canceling your Booking after it has been confirmed, the details must be sent to us by RECORDED DELIVERY MAIL. The cancellation charges will apply, and will be calculated from the date your instructions are received in our office. It is in your interest to let us know as early as possible. If the reasons for cancellation fall under the terms of your Travel Insurance Policy you may be able to reclaim the cost (see cancellation charges below) from the Insurers. Period before departure within Cancellation charge per person which written notification of canceling (excluding insurance cancellation is received by us: premiums and amendment charges)nsurance premiums and amendment charges are not refundable in the event of the person(s) to whom they apply.In addition to the charges set out below, we reserve the right to charge/ amend any apartment occupancy supplements if necessary, should one member of the party cancel. We also reserve the right to charge the full cost of a twin room to one individual should other occupant cancel.
11) Cancellation Charges writing notification period
| Loss of deposit | from total Holiday cost | |
| Over 77 days | Deposit only | _ |
| 77 to 46 days | 100% | 50% |
| 45 to 29 days | 100% | 70% |
| 28 to 11 days | 100% | 85% |
| 10 days and under | 100% | 100% |
12. COMPLAINTS: We understand that there may be times when some part of your holiday may cause a problem. You have a legal obligation to bring any dissatisfaction with any service to our attention at the first opportunity and if you do not you may lose the right to complain after your return to the UK. Any complaints relating to any contracted service must be reported immediately locally to our representative in resort and also to the accommodation owner/manager or supplier of the service in question so that remedial action can be taken without delay. In the unlikely event that the problem cannot be resolved during your stay, you must record the details on a ‘Passenger Relations’ Report Form – obtained from our Representative. This will allow you to raise the matter with us in writing within the maximum 28 days from the date of your return in writing to our Customer services at Athanas Holidays 1st Floor, 2 Woodberry Grove, North Finchley, London, N12 0DR. We will not accept liability if this period is exceeded, or if the complaint has not been reported to our resort Representative in writing and to the accommodation owner/manager or other supplier as specified above.
CHANGES TO A RETURN FLIGHT: Due to Airline regulations, it is not normally possible to alter flight arrangements once you are in your resort. Curtailment or extension of your stay is usually only possible if you buy a new ticket. If you have to amend your stay due to medical reasons, you may be able to reclaim the costs from your insurers.
13. WEBSITE ACCURACY: All information no this Brochure and our website has been checked and is believed to be correct. However this is many months before you actually take your holiday. During early or late season you may find some of the hotel’s/self catering apartments or resort’s facilities to be closed/unavailable. This may be due to weather conditions, commercial reasons, local licensing laws, religious holidays or other, but please remember that we as a tour operator neither own nor control such facilities/amenities.Air-conditioning or central heating where mentioned in the hotel description, may at the hoteliers’ discretion, be available only at certain times of the year or at certain times of the day and in accordance with the fuel saving regulations. Athanas Holidays will also be using accommodation on our booking engine from third party suppliers and we are unable to guarantee the accuracy of these descriptions.
14. FLIGHTS AND TRANSFERS: The responsibility for carriage to and from your UK airport to your holiday accommodation is that of the carrying Airline and other Transport Contractors. In traveling with them, you will be bound by their ‘Conditions of Carriage’ which under International Agreements limit or exclude their liability to you depending on circumstances. A copy of the relevant Conditions relating to transportation can be obtained from your Travel Agent or from us on request (these details are as known in December 2007 but may be changed by the Airline should this be considered necessary).
We are required to bring to your attention the existence of a list of airlines which are subject to an EU operating ban http://europa.eu.int/comm/transport/air/safety/flywell_en.htm We will advise you of your operating airline at the time of booking or as soon as we become aware of it if later. We are not always in a position to confirm the aircraft type and airport of destination, which will be used in connection with any confirmed flight. Any change of airline, aircraft type and/or airport of destination will not entitle you to cancel or change to other arrangements without paying our normal charges.
If any flight you have booked with us is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004, you must pursue the airline for the compensation due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations.
15. FLIGHT TIMINGS AND DELAYS: Your holiday invoice will indicate the latest planned timings when your booking is confirmed but these are subject to amendment. Latest flight timings will be shown on your tickets which will be dispatched approximately 2 weeks before departure and should be checked very carefully immediately on receipt. However, there are occasions when an unforeseen delay can occur. If this happens on your outbound journey, the Airline’s staff or agents will inform you of the situation as known. In the event of a flight delay on your outbound/inbound journey the airline concerned respond generally as follows:
OVER 2 hours and up to 5 hours = light refreshments/snack. Over 5 hours and up to 10 hours = main meal. Over 10 hours = either overnight accommodation or return home for next day flight if possible.
If we are advised that there is to be a flight delay of more than four hours before you leave for the airport for your inbound flight, we shall arrange, wherever possible, for you to stay in your resort rather than having to wait at the airport. The above services are always dependent on local availability taking account of the time of day, number of passengers and availability of services. We cannot accept any liability whatsoever for any delay in your flight to or from the UK except as set out in clause 2 above. However in certain circumstances you may be able to make a claim against the airline under the Denied Boarding Regulations (see clause 10) or under any insurance policy you have purchased for any adverse effects you or your party may suffer as a result of flight delays.
16. HOLIDAY DURATIONS: All prices on our website cover specified booking periods starting from mid-day on the day of travel from the UK to mid-day of the scheduled day of return. If you are traveling on a night flight, regardless of the time you reach your accommodation – which could be the early hours of the following morning – this will count as the first night of the holiday. Similarly, on your return you will be expected to vacate your room at mid-day the day before your return, even though your transfer from the resort may be many hours later. As such, should you want to keep your room until your actual departure time, you should add one ‘extra night’s’ cost when making your booking.
17. DISCOUNTS: Discounts for children or third adult where shown only apply when one child (under 11 years of age), or an adult (11 years and over), shares with two full paying persons in a room. The discount is applicable to the basic price and room supplements e.g. sea views etc, but not on any meal or flight supplements.
18. INFANTS: The Civil Aviation Authority has revised its regulations to permit infants, aged over six months but under three years, to travel on board aircraft in an approved car-type seat for which an additional seat must be booked at the normal child rate. In all cases the customers must provide the seat.
19. WHAT YOUR HOLIDAY PRICE INCLUDES: The basic cost of your holiday includes (a) Return ‘Economy’ flights to and from the UK (unless booking is accommodation only). (b) In-flight meals and/or refreshments as provided by the carrying Airline (unless your booking is accommodation only) baggage allowance are 15-20 kilos in most of carrying Airline, (depending on the Airline) for adults and children over two years of age (unless booking is accommodation only). c) service of Our Local Representatives “Athanas Holidays” in most areas in both Greece and Cyprus, but please bear in mind we cannot promise to provide you A representatives visiting you in person in some remote arrears in both Greece and Cyprus however we will contact you by telephone ,and provide you our representatives contact details for such a resorts .
ACCOMOMODATION BOARD BASIS
1- Bed and Breakfast:
ALL Our package Holidays based ON “bed & breakfast” includes Continental breakfast. However Most Accommodation include A full English Breakfast.
2-Half Board:
ALL Our package Holidays based ON “ Half Board” includes Breakfast and either lunch or evening meal. Most Hotels offer an evening meal as part of the Half Board basis. However some hotels will offer lunch, and some will give you the choice of either lunch or dinner , you can decide when arrived at Accommodation.
3-Full Board:
All Our Package Holidays based ON “Full Broad” includes Breakfast, lunch and evening meal. Please note: for all the above packages in the event of arrive late or out of hours for meal service may receive only snacks or cold sandwiches.
HOTEL AND APARTMENT FACILITIES: hotel and apartment facilities will usually incur a charge unless otherwise stated in the hotel description: sun-loungers, tennis, squash, table-tennis or mini-golf, pool table, water sports, entry to disco/night club, gymnasium/ sauna and a la carte meals.Please note: During certain time particularly during the low season, which is reflected in the prices, some facilities and features advertised may not be operational or may be withdrawn at short notice, either for maintenance reason, lack of demand or adverse weather conditions. Similarly heated swimming pool, air-condition and activities mentioned may only be available at certain times of the year. We will endeavor to advise you if we become aware of a major change. But we cannot accept liability for any loss of advertised amenity as these situations are beyond our control. If you have specific request you must let know prior to you booking.
20. WHAT YOUR HOLIDAY COST DOES NOT INCLUDE: a) Transport within the UK and Ireland. b) Holiday Insurance (unless purchased from us). c) Transfers from airport to hotel (unless added as a supplement at time of booking). d) Transfers between resorts on two or multi-centre holidays, unless booked and paid for prior to departure. e) and any service or items which is not included in your package Holiday.
21. FINANCIAL SECURITY: Your contract for all Athanas Holidays Limited arrangements featured on this website ATOL Number 10187. Where your holiday includes flights or you make a flight only booking, (only if flight only booked at least one week in advance prior to departure) then it is ATOL protected. This means the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking in the unlikely event of our insolvency. For further information, visit the ATOL website at www.atol.org.uk. If your holiday does not include flights,
DATA PROTECTION We are a data controller for the purposes of the Data Protection Act 1998. In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and contact details of party members, credit/ debit card or other payment details, information relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs. We need to use and pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/debit card company or bank). Such companies and organisations may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involve suppliers outside these countries where controls on data protection may not be as stringent as the legal requirements in the UK. The information may also be provided to public authorities such as customs/immigration if required by them or is required by law.We will only pass on information where required in connection with your holiday arrangements or as required by law. In making this booking, you consent to this information being used and passed on as set out in this Data Protection policy. Please note that any information held by your travel agent will be subject to the agency’s own data protection policy. Athanas Holidays will hold your personal contact details, where collected by us, and may use them to inform you of any special offers or to send you new brochures. If you do not want to receive such items in the future please let our reservation team at the time of booking or inform us in writing at Athanas Holidays Ltd 788-790 Finchley Road London NW11 7TJ.
O) IMPORTANT TRAVEL INFORMATION PASSPORTS & HEALTH REQUIREMENTS: It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. You must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travelers) available from your local Department of Health office and most Post Offices. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the Country (ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
The Civil Aviation Authority strongly recommends a definite need for increased control over the stowing and securing of cabin baggage. Such action can only be fully effective once hand baggage taken on board passenger flights is kept to a minimum. Small items such as handbags, cameras and duty-free drinks are acceptable but larger items (or if you have not made any allowances in your baggage for purchases abroad) will be refused on board.
PLEASE ALSO NOTE THAT IT IS ESSENTIAL THAT THE INITIAL AND NAME ON YOUR FLIGHT TICKET MATCH THOSE ON THE PASSPORT.
TOURIST INFORMATION: For more information in tourist attraction you can also contact the National tourism Organisation for Greece and Cyprus, offices in UK.
Greek National Tourism Organisation
4 Conduit Street
London
W1S 2DJ
TEL: 020 7495 9300
Cyprus National tourism Organisation
17 Hanover Street
London
W1S 1YP
Tel:020 7569 8800
Q) DOCUMENTS WHEN TRAVELING ABROAD: Providing we have received full payment for your holiday we will send you your flight tickets and accommodation vouchers approximately two weeks before your departure. If there is not enough time before your Departure we may provide you special delivery or electronic ticketing with travel documentation for more details please ask our reservation team at the time of booking. Please Note: It is your responsibility to ensure that your Passport is valid and meets the Immigration requirements of all countries you plan to visit.
W) Travel Insurance
Please note: We strongly recommend you to have the appropriate travel insurance when travelling aboard, please also note, this is part of our terms & condition to have travel Insurance when travelling with us, If you wish Athanas Holidays to arrange your travel Insurance, our reservation team will be more than happy to asset you, You can always contact TGIC ( travel & General Insurance Company ) our business partner who will help you with your Insurance arrangement in our behalf, on 0845 345 3456, or visit the link Tgic Insurance you can also email enquiries@taginsurance.co.uk to contact them in writing the address is 308-314 London Road, Hadleigh Benfleet Essex SS7 2DD. for more information about travel advise or insurance arrangement please contact our reservation team, to asset you further on 0800 0988 763 / or for general enquiry email customerservice@athanasholidays.com
TRAVEL ADVICE: The Foreign & Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 (Ceefax) page 470 onwards, visit http://www.fco.gov.uk/knowbeforeyougo. Alternatively, you can call 020 7008 1500
